1. What is a "Phone Card" or "Prepaid Phone Card"?

Phone Cards contain a prepaid set of units (i.e. minutes) that can be used to make long distance, international calls at substantially lower rates than by using traditional landline call rates. A Phone Card will reduce your costs by up to 80% of the normal minute rate. Since Phone Cards are prepaid you will not receive any extra monthly bills, you simply buy a card and use it until your unit/minute balance is exhausted, and when you want to make new calls you just acquire a new card. last updated - 2009-11-25 14:40:19

2. What is a PIN-code?

A PIN-code (Personal Identification Number) is the general term used for the code on your Phone Card. When you make a call using a Phone Card, you are required to enter your PIN-code in order to access your specified amount of minutes to use when making low rate international calls. last updated - 2009-11-25 14:40:27

3. Why use a Phone Card?

You gain several advantages when using a Phone Card, instead of your regular, landline phone when making international, long distance calls. Calls made with a Phone Card are much cheaper than regular calls You have total control of your phone expenses when calling abroad You can make your calls with regular and mobile phones thus eliminating the need to use a computer or other type of special device. If you are a traveling visitor, international student or international worker you can use our Phone Cards to make homebound calls very cheap. You can even bypass hotel or other types of payphone rates by using the “Free Local Access” number given on every card. You can easily buy your Phone Cards from TeleZ.se at any hour and instantaneously receive your Card and PIN-code through E-mail. last updated - 2009-11-25 14:40:34

4. Which Phone Card should I use?

That depends on which locations you want to call, how long your calls are and if you call abroad allot. You should start by using the "Find Best Price" search provided to the right of this page to get an accurate listing of minute rates to your desired location. If you make lots of calls or if you make long calls, you should choose a higher value card, but if you call sparsely, you should get a lower value card. Remember to always check the Validity of your card. last updated - 2009-11-25 14:40:40

5. How do I use a Phone Card?

It’s easy to use a Phone Card, all you have to do is follow the easy steps provided on the back of each card or on the corresponding web page of each card. The procedure is mostly the same for all cards, though the access numbers might vary; 1. Dial the preferred Access Number 2. Enter your PIN-code 3. Enter the digits for country code, without (00) + area code + telephone number. Finish by entering (*). eg. If you want to make a call to Luxor in Egypt you simply start by entering the country code without the preceding zeros: (20), then the area code for Luxor: (95), followed by the phone number (112233), and confirmed by entering (*). last updated - 2009-11-25 14:40:47

6. Can I use my Phone Card from abroad?

All TeleZ’s Phone Cards work in Scandinavia, with slight changes to unit/minute rates. Regular Phone Cards does not work from abroad, since you will have to call one of the Scandinavian access numbers. We at TeleZ are working on developing a “Prepaid Callback Card” that will work from abroad. Subscribe to our newsletter to get the latest news regarding all Calling Cards. last updated - 2009-11-25 14:40:53

7. What is the difference between the access numbers?

We provide you with three different access numbers to use depending on how you as our customer want to utilize your purchased card. Asides from the “Local Access” number there are two “free” 020 numbers you can use depending on if you call from a regular landline phone or if you call from a mobile phone. These numbers are completely free from any regular phone fees. The differences are explained below. Local Access: By using this access number you make your international call as if it were a local, domestic call. In addition your Operator will bill you for making a local call, but you will get the most minutes for international, long distance calls out of your Phone Card. This is a good option to use when your local, domestic fees are low. Usually landline rates are very cheap (from 0,11kr to 0,25kr per minute). Free Local Access: This access number lets you make your calls from a landline phone without any additional costs from your Operator. This option is very good to use if you call from a public phone or from a hotel or any other places that might charge you for your calls. You cannot use this access number if you call from a mobile or cell phone, and you get slightly less minutes for all your international calls when using this option. Free Mobile Access: This access number lets you make your international calls from your mobile handset without your Operator charging you for regular domestic calls. Some Mobile Phone Operators have add-on services that lets you call normal domestic calls very cheap or almost free, and if you use your mobile handset for international calls you might want to switch to a Prepaid Mobile Card like “Superstar Mobile”. When you use this access number you get the least amount of minutes for international calls. last updated - 2009-11-25 14:40:59

8. Does my card expire?

Yes all cards will expire after a set amount of time. Depending on which Phone Card you use the Validity might differ. Smaller value Phone Cards (under 100kr) have a shorter validity time than higher value cards (100kr and above). Always make sure what your cards Validity time is by either checking the card or by locating your card on our site. The Validity time only starts when you use your card for the first time, so when you buy card packs containing several Phone Cards and PINs every card has its own Validity. last updated - 2009-11-25 14:41:07

9. Do the Phone Card rates differ depending on time and day of the week?

No, all our Phone Cards have the same rates regardless of when you decide to use them. last updated - 2009-11-25 14:41:14

10. What is Service fee?

Most cards have a service fee that is automatically withdrawn from your card when activated. This fee is less than 1% of the cards units (minutes) per day. (eg. If you use your card to call Lebanon, to which you get 300 minutes, and Iraq, to which you get 800 minutes, your service cost will reduce your minutes with just under 1% every day. So the minutes you have left for calling Lebanon will reduce by 2.6 minutes per day in service fees and the minutes you have to Iraq will reduce by 7.1 minutes per day). last updated - 2009-11-25 14:41:22

11. How do I search for cards?

The easiest way is to use are specialized search that you find to the right of this page. Simply chose to which destination you’d like to call, then click on the "find the best rate" button. The search takes you to a list showing you a list of cards with the best rates for your destination. last updated - 2009-11-25 14:44:00

12. How do I order cards?

When you find a card you’d like to buy you simply click on the “Add to cart” button found below the calling instructions of the card you want. You can continue adding cards to your shopping cart, and when you feel satisfied just click on the “Checkout” button and follow the checkout procedure. last updated - 2009-11-25 14:44:40

13. How do I pay for the cards?

We use Payson secure payment for all our transactions (www.payson.se). Whit Payson you have the options of choosing whether you ‘d like to pay with card/credit card, bank transfer or, if you already have a Payson account, by transferring credits. You do not have to sign up for a Payson account if you just want to pay and the payment process is easy and secure. TeleZ does not handle any of your payment information, such as credit card numbers, everything is done securely through Paysons encrypted gateway. Once you have made your payment you click yourself back to the store and get your PIN-code/card instantly. last updated - 2009-11-25 14:56:19

14. Do I have to register in order to buy from you?

Yes, the reason is that your account will hold all information of your purchases and store all your PIN-codes/telephone calling cards. The registration process is done quickly and we do not require anything else but name, contact information and a valid E-mail. The E-mail address is very important since your codes will be delivered to it. last updated - 2009-11-25 15:03:46

15. I can’t place my order when the card is out of stock.

We do not handle these kinds of orders and you will be prompted to remove any cards in your basket that are out of stock if you want to proceed to checkout. Usually we restock cards as soon as they are out of stock, but sometimes it will take a day or two. last updated - 2009-11-25 15:15:06

16. I don’t find any card that is good for my needs.

TeleZ works hard to get you the best possible rates for international cards. There are however restrictions and costs involved when defining the worldwide rates that make it almost impossible to suite everybody’s needs. If you have any questions or suggestions please feel free to contact us through our customer support page or by phone. last updated - 2009-11-25 15:15:46

17. Can I order physical cards that are sent to me through regular mail?

No, we do not handle physical cards through our web store. If you can’t receive codes digitally we sell many of our Phone Cards through local resellers. Ask your local vendor if they have the card you’d like to buy. last updated - 2009-11-25 15:16:34

18. How do you handle my credit card details?

From Payson security FAQ: ”Information regarding VISA/MasterCard is always sent encrypted through a secured connection. By not storing any of your sensitive information in our system we further secure that non of your important information is compromised. We also have a number of security checks and servile everything that goes on in our system in order to provide maximum safety for you as our customer.” If you want to read more about Payson Security follow this link, only in Swedish: (https://www.payson.se/help/helpv2/faq/Default.aspx?CategoryId=13) last updated - 2009-11-25 15:26:57

19. What assurance do I have if my E-mail is lost and I don’t receive the PIN?

TeleZ assures you that if your code is somehow lost after you’ve purchased it we can easily retrieve the code for you or provide you with a new code. Please get in touch with our customer support through mail or phone. last updated - 2009-11-25 15:28:18

20. I have bought a card but not received the PIN.

Sometimes there is a slight delay when sending out the PIN-codes digitally to both E-mail and SMS. You should allow for at least half an hour for this after you made your purchase. If you still after this time do not receive your card PINs, you should contact our customer support through either E-mail or by phone, remember to provide us with your name and correct contact info. If you have made an account at TeleZ you should also check that you provided us with correct E-mail and phone number to avoid future mishaps. last updated - 2009-11-25 15:30:08

21. I lost the E-mail that contained My PIN, how do I get it back?

Simply log on to your account at TeleZ.SE and view your purchased PIN’s. last updated - 2009-11-25 16:23:40

22. My PIN is invalid.

If you get the reply that your PIN-code is invalid when you try using it, start by thoroughly checking that the number you enter is correct. Access your received E-mail or SMS. If the number is still rejected, please contact our customer support through either E-mail or by Phone. last updated - 2009-11-25 16:24:20

23. How do I check my remaining minutes?

Each time you make a call with your card a voice will inform you about your remaining minutes/units. last updated - 2009-11-25 16:24:58

24. I’ve gotten disconnected and lost minutes, how do I get them back?

If this has happened to you, please get in touch with our customer service through E-mail or by Phone. If you send us an E-mail, please provide us with the serial number of your card and a description of when and to which location you tried making your call. last updated - 2009-11-25 16:25:31

25. I am unable to connect with my number.

TeleZ works hard to provide you with the best available service but sometimes there can be problems with establishing connections. When you are unable to get a connection to your desired destination, please get in touch with customer support by either E-mail or by phone. If you chose to send us an E-mail, be sure to provide us with the serial number of your card and which location you are trying to reach. last updated - 2009-11-25 16:26:05

26. I barely used my card and now it won’t work?

All cards have a validity time that starts when you first use your card. Be sure to always check your cards validity. If your card has a daily service fee, then this could also make your card invalid after some time. If you feel that none of the above explanations apply to your problem then feel free to contact customer support. last updated - 2009-11-25 16:26:38

27. I haven’t used my card, but still lost minutes?

If this happens it most likely is due to the service fee of your card. Cards that have the service fee will have a minute/unit withdrawal of 0,89% every day after activation. Please see the explanation regarding service fee for more information. last updated - 2009-11-25 16:27:17

28. Feedback.

TeleZ is happy to receive feedback from all our customers, so please feel free to send us an E-mail with your thoughts about our services and products. If you’d like to suggest new products or have other ideas, then this is the best way to let us know. Feel free to use the contact form provided on this site by clicking “Contact us” in the main menu. last updated - 2009-11-25 16:27:50

29. What do you do with my personal information?

We only use the information you provide us with to process your orders and to send out newsletters and information regarding TeleZ. last updated - 2009-11-25 16:29:40

30. How do I change or edit my account information or password?

When you have logged on to your account, just click the “My Account” link in the top menu. This will present you with a page containing all available account options like changing password and editing contact details as well as subscribing/unsubscribing to newsletters and product updates. last updated - 2009-11-25 16:30:23

31. I’ve lost my password and or user name, how do I retrieve it?

Go to the account login screen and click the “password forgotten” link. Fill in your contact E-mail, the same E-mail address that you registered your account with and click the continue button. If you provided the right E-mail address you will get a notification that a new password has been sent to your E-mail. Simply use this and log on to your account. You can change the new password after you logged on to your account. last updated - 2009-11-25 16:30:49

32. Where can I find my transaction history?

When you’ve logged on to your account you can check your order history by following the “View the orders I have made” link in the “My Orders” category. If you’d like to check the transaction details of your Phone Card, simply follow the link “Card history”, located in the Information box in the bottom right corner of the site. last updated - 2009-11-25 16:31:24

33. Misuse of phone cards and services

The following rules apply to all phone cards from Tele Z AB. Each card may only be used by one person at a time. If the card is used by more than one person at a time the phone card will be blocked from all services. If cards and services are repeatedly misused, Tele Z AB will block the misusing phone numbers from further use of any of our services. last updated - 2010-03-02 13:06:33